MadMen Season 6, Episode 4: Theme – Agency Conflicts.
Well, not exactly. Episode 4 is all about infidelity and the various ways the characters prostitute themselves or remain true. Mostly, they cheat.
Don is having an affair with his wife’s friend who also happens to be the wife of his only male friend. Nice guy.
But where he pays for his infidelity is back at the agency.
Don’s Heinz client brings in the prestigious ketchup brand leader to meet the agency, but then tells the Sterling Cooper Draper Price folks that under no circumstances are they to pitch or work for the peacock, who it turns out is his arch rival.
Now, hold on. Yes, clients sometimes have unreasonable or at least eccentric reasons for considering certain agency commitments to be “conflicts.” In this case, working for another division of the same company is off limits.
By STUART ELLIOTT
FreshDirect, the online home-delivery grocer, is preparing a new advertising approach as it seeks to, er, um, freshen its brand image.
A campaign scheduled to begin this week is to introduce a theme, “Grocery shopping perfected,” that is intended as a more engaging way to express the company’s philosophy than current lines like “A new standard for grocery shopping.”
The new theme is part of a revamped pitch aimed at busy consumers — primarily working mothers — who care enough about the quality and provenance of the food they buy to pay FreshDirect’s prices. (more…)
THE DIGO STANDARD: HOW WE SUCCEED TOGETHER
PART 01 ABOUT US PART 02 HOW WE ACT PART 03 HOW WE WORK PART 04 HOW THIS WORKS
01 WHO WE ARE.
While we can be considered a thriving independent strategy/ research/ brand /design/ innovation/ advertising/ direct/ digital /social marketing agency, we prefer this handle: brand-driven growth network. We make things grow, from product innovation to every facet of promotion.
We’re Here to Make Things Grow
Movements. Ideas. Products. Brands. Companies.
If we can’t get excited about growing them, we shouldn’t be working on them. The work we do has a purpose and fits into a larger whole. By maintaining that perspective, we make success more difficult. But in facing the extra difficulty, we earn our integrity, self-respect and market value.
Why Do We Say Client Fulfillment?
Because clients who are really fulfilled-fulfilled as people, professionals and clients too- will become lifelong clients and in turn, recommend us. That’s how we grow. Great Clients, Great Work and Great People.
Each of us is Responsible for Our Own Inspiration.
Don’t settle for less. Find, ask, challenge, orchestrate, search, revisit…do what it takes to get inspired to do your best.
We Are Smarter Together Than We Are Alone.
Bands are more successful when everyone knows their part. Let your band mates play their part.
The First Rule of a Judgment is Business.
We have an obligation to share our point of view, regardless of its popularity, both internally and externally. But once a decision is made, we are equally obligated to support it.
We Exist to Inspire
Our clients, consumers, one another, the world around us.
Clients need to feel our passion and enthusiasm for ideas that can build their business. We didn’t sign up for boring cubicles and never-ending meetings. Let’s make the time our clients spend with us meaningful, fun and inspiring.
We Are all in business development.
We provide value to clients and should charge a fair price. And should not be shy or subtle about it.
We Are a For-Profit Company.
We provide value to clients and should charge a fair price. And should not be shy or subtle about it.
It’s what comes from investing in people and relationships, valuing them above short-term gain. Make your clients, your partners, your people feel that true partnership is possible. Invest beyond all calculation in people who inspire you. Be an honorable and generous partner at all times.
We Are One.
We are one firm: We have many different brand names on our business cards. We may work in different departments. But we are all responsible for the success of our clients, either directly or indirectly. There is no success apart from common success.
02 Listening is More Important Than Talking.
Remember That People Come Here to do and be more.
Don’t put yourself or anyone in a box. Expect creativity from “account people.” Expect strategic smarts from “creative people.” Expect management smarts from everyone. Collaborate with everyone you can. We play roles but if we wanted to be limited by them, we would be someplace else.
Clients Are People.
If you can get them to feel that you know that, the rest of your job gets easier. Treat them like part of the team, rather than a boss or an obstacle. Tell them what you really think. Joke and confide and take the risk of feeling comfortable around them. Challenge them to inspire you. Challenge yourself to inspire them. Be big enough to celebrate when they have a big idea.
We’re all smart (or else we wouldn’t be here) and it’s not a contest. Speak up when it’s right and listen well and actively.
If You’re Here, You’re Smart.
Don’t hold back. There are no bad ideas or dumb questions. Only the ideas you held back and the questions you should have asked but didn’t.
If Things Go Wrong, Speak Up.
If you need help, ask for it. It’s far better to raise an alarm before disaster strikes than after. Together we can solve almost any problem. Communicate early and often.
Great Work Wins Business. Great Relationships Keep Business.
We proactively work on relationship building. What are you doing this week to build and strengthen a client relationship.
In Running Meetings:
Start on time, end on time. Have an agenda and stick to it (unless there’s good reason not to). Agree to next steps and follow up.
Promise Wisely and Then Over-Deliver.
Make no commitment without consultation. Give clients something they didn’t ask for. Sometimes, deliver ahead of deadline. End a meeting early and give colleagues, vendors or clients the gift of time.
03 It’s the Work
While not every project presents an opportunity for greatness, every one is an opportunity to practice your craft. In the long run, those who work more, who try it more ways, who do something good and then do something better, who crank, will accumulate many years’ more practice more than their less prolific colleagues. This confers upon them an unmatchable advantage.
Take the Word Brief Seriously.
Let’s not ever make each other guess which part of brief is the important part. Let’s include the important part. Let’s make sure our briefs are simple, compelling and crystal clear. Nothing in an agency is more sacred.
Like + Trust = Business.
People hire people they like and trust. It really is as simple and profound as that.
Especially at the beginning of relationships, while you are earning the trust and admiration that will smooth the inevitable bumps down the road. While figuring everything out, and layering the groundwork for success. Get on more planes. Provide more options. Ask more questions. See the factory, meet the workers, go to the research, talk to the sales force, get a demonstration, sample the product, talk to a board member, brainstorm with the client. Over-communicate. Over-collaborate. Over-deliver. Time and energy invested in relationships pays us back in better work, business and results. Oh, yeah, and better relationships too.
This is a Relationship Business.
We’re small enough that we can manage personal relationships. So, honor personal relationships. Treat your commitments as sacred. Communicate. Never leave your colleagues in the lurch. Be the colleague you wish for.
A problem, project or opportunity well-defined is half solved. More time is wasted not thinking well at the beginning of projects than can ever be made up by speed, efficiency or piling on staff later.
Design In Context.
The context is the user’s or the audience’s experience. Design in context. Present in context. Evaluate in context. The first rule of design. And remember that everything that we do is design.
Agree on Strategy, A Budget and A Schedule.
Simple, yes. Always followed, no. Let’s remember the basics.
Meetings, When Necessary.
We’re in an over-meeting culture. Let’s make sure we really need a meeting before we schedule. If we do, let’s show up on time and focus. Time is valuable.
Great Presentations Tell a Story.
One thought per slide. Tell a complete story, with insights and ideas.
When Presenting Big Ideas, Don’t Sell Executions.
Countless ideas get killed because the client sees execution too early. We sell big ideas first. Then the execution. We like simple descriptions and key visual to buy a big idea. Nothing more.
Creative Work is the Product. Get Behind It. And Be Ready to Defend it When Necessary.
Choice is good. We almost always have three options to choose from. And never one we can’t get behind.
Client Presentations Are as Important as New Business Presentations.
No understudies on presentation day. Casting is important.
04 We Are All Responsible For Holding Each Other to This Standard.
When our colleagues succeed, we all succeed- so help one another exceed the standard. If a colleague is not living up to this standard we have an obligation not to let it pass. If you have an issue with a colleague, deal with it directly, privately and professionally before you escalate. If that is unsatisfactory, get help. Professional expertise is given around here; modeling the standard is the true path to success.
At DIGO, we have a standard to live up to. It’s part of our quest to build a great brand. Since a brand is an experience you can repeat, we need to be able to deliver an experience that is predictably great. That doesn’t happen by simply hiring great people and letting them do whatever they do. Yes, we hire great people. Absolutely, they get a great deal of responsibility and the latitude to do great and surprising things. But they do them within a framework that we all understand. A framework that says what we’re here for. Our why. And some of our hows too. The DIGO Standard. (more…)
How the relatively new phenomenon I’ve called “Cultural Whistle Blowing” is rocking giants and creating opportunities for virtuous midsized companies – Cheetahs – to take share!
Today we read two telling and purposely public resignation letters. The first is from a high level executive at Google, the second from a Managing Director of Goldman Sachs (more…)
Throughout our 15-year history, and for ages before the word became a cliché, we’ve been noted for our ability to create “buzz,” or extended excitement, presence and word-of-mouth regarding a product or brand. This is the kind of advertising you don’t pay for: it’s based on people’s inherent need to share information because doing so makes them feel validated, inspired and unified.
Certain people naturally function as brand advocates, and our job is to inspire and guide these “influentials.” At DIGO, this responsibility doesn’t fall to one department or specialty—it’s a company-wide mission that will be the goal of everyone on your team.
DIGO’s buzz and social marketing services include:
- Social Marketing Audit
- Social Marketing Kick Start
- Social Media Planning
- Social Media Integration
- Social World Mapping
- Brand Buzz Monitoring
- Metrics & Analytics
- Content Creation
- Multiplatform Technology & Development
We do lot of things that ultimately add up to one thing: we help companies grow. We do that by building brands. And we do that with a myriad of different tools. Research. Strategic planning. Media planning. PR. Social media. Design. Direct response. All of that in addition to what people have now come to call “Traditional advertising,” i.e. television, print, and digital. All of it just comes down to communicating in a way that makes it easy for people to like your company. (more…)
One part social scientist, two parts creative marketer, DiMassimo is a writer, creative director, entrepreneur, experimenter-in-chief, CEO and founder of DIGO. (more…)
Phil started his career with Mark and Lee at DiMassimo Brand Advertising during the dot com boom of 1999. He cut his teeth doing award-winning work for Kozmo.com and Crunch Fitness and quickly rose from writer to Associate Creative Director. (more…)
Founded in 1996, DIGO is the agency network that specializes in working with growth-stage companies.
Innovative, dynamic, challenging and challenged, these organizations require a unique set of capabilities, efficiencies and attitudes in a growth partner. In order to help them achieve brand-driven growth, DIGO brings together the best of what makes great brands and businesses grow.
At its core, a brand is an experience that you can repeat. Even just by telling yourself a story about it. To make sense of life, to motivate themselves, and to guide choice in an increasingly complicated world, people need stories. Becoming one of those meaningful stories, through what you do and say, is the ultimate growth fuel. That’s brand. The art and science of building and bonding people to brands is the key to leadership, innovation and marketing in a changing world. DIGO provides brand-driven strategy, insights, naming, launching, re-launching, advertising…
Growth is driven. Working side-by-side with a who’s who of world-changing entrepreneurs, we’ve learned that driving change is crucial to growth. Those in the driver’s seat at ambitious organizations appreciate our dashboard of growth-driving services. They rely on us to explore and chart new frontiers of technology, media and culture through Brand-Driven Acquisition, Direct and Digital Marketing, Innovation, Product Development, Customer Marketing and Retention, Brand-Driven Conversations…
Growth. Improbable, competition-threatening, critic-silencing growth is our aim and our comfort zone. It is what our clients have come to expect. It starts with a brand story so large that the only way to live it out is to grow. And then a plan. We help you define what growth means for your organization. We help you to quantify and measure it. We help you define and test a theory of growth. Then, optimize it and roll it out. Rinse and repeat. At DIGO, the entire organization shares a singular measure of success — we succeed when our clients grow.
According to the New York Times, the recent ads spun out of DiMassimo Goldstein (DIGO) might be doing to the bottled water industry what antismoking ads did to the tobacco industry back in the 1990’s – causing major headaches. In case you’ve missed the unfolding “Tappening” campaign, the interactive and print ads are designed to encourage consumers to drink tap water whenever possible. They are deliberately outlandish, poking fun at the bottled water industry’s environmentally wasteful and often misleading nature. One poster claims: “Bottled Water Causes Blindness in Puppies.” Another reads: “Bottled Water: 98% Melted Ice Caps. 2% Polar Bear Tears.” All the ads are supported by an informative website, Tappening.com, where people can learn about the hazards of bottled water and what they can potentially do about them.
“We’ve spent these two years using our marketing and public relations abilities to un-sell bottled-water hype,” agency head Mark DiMassimo told Brandweek. “But I still see cascading waterfalls on labels that do not list the source of that water.” … Read More
“The reality is that good agencies are a dime a dozen. But great agencies – the kind that transform the way we see, buy and experience things – are few and far between. The World-Changing Agencies described below deserve credit, because what they do each and every day moves the market and improves people’s lives for the better. Their passion and purpose, their goals and strategies, their mediums and messages, encourage each of us to step back and see the bigger picture.
World-Changing Agencies encourage people to think twice before they buy. Through their work, we can redefine ourselves:”