Search Results for 'Service Brand'
Going up?
Account management with a mission.
Account management is the heart of the agency. Here’s why:
Let’s start with the word “agency.” The definition I like is from Webster’s: an agency is a person or thing through which power is exerted or an end is achieved.
It is fashionable today to run away from “agency” and to denigrate it’s meaning. For ourselves, we completely reject every departure from a pure agency model. We are here to be used by others to exert power to achieve worthy ends. We reject any proposal that might detract from our operating as a pure agent. We won’t create a conflict of interest, for example by trying to own intellectual property in our creations for our client. We don’t want to get confused.
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Anyone who wants to get anywhere in the agency business ought to start out in account management.
Though “creative director” has been the title I’ve held for the most years of my career, I owe a good deal of my success to having started out as an assistant account executive.
BBDO Direct. 385 Madison Avenue.
Pepto Bismol was the agency beverage of choice. There were as many ulcers as vice presidents. But I didn’t know enough to be scared. That was piece of luck number one.
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Tags: account management, advertising, mark dimassimo, the art of client service
Is it the era of the mea culpa for marketers? Could it be that, forced to start a conversation, some marketers have learned that they have some apologizing to do?
In rapid succession, McDonalds, American Express Open and J.C. Penney have all joined the mea culpa trend.
Here’s the story, and a few thoughts on where, when, how and how not to apologize.
J.C. Penney just launched this video on Facebook, under the theme JCP Listens.
It was a good idea to start the conversation, a good idea to listen, and a very, very bad idea to go beyond the first couple of lines of this treacly video.
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Tags: advertising, american express open, brand, JCPenney
A good friend of mine nearly died when he was 35 years old. Something to do with a heart valve.
He needed an eight-hour operation.
Before the operation, the surgeon looked at my friend and said, “I’m not worried about you. There are going to be 26 experts in the room all working together to make sure that you are OK in every way. I trust these people without question, and I’ll be there every step to make sure. You’ll be OK.”
Then the Dr. turned to my friend’s wife and said, “But I am worried about you. You’ll be off on your own, waiting, and it can feel like an eternity…” The doctor proceeded to tell my friend’s wife some things that would help her get through the waiting and some resources that were available to her. (more…)
Tags: customer service, empathy, hospital, mark dimassimo
Today, Mayor Bloomberg stopped by our client On Deck Capital for an inaugural press conference at their new office. He spoke about their contribution to the booming New York City technology industry, in both innovation and job growth.
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Tags: capital venture firm, mark dimassimo, mayor bloomberg, on deck capital
Here is your update for the week!
1. Can Content Marketing Save Journalism?
2. Hashtags on Facebook Would Open Up Exploration and Discovery Way More Than Graph Search
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Tags: mark dimassimo, mashable, social media, tech crunch
The traditional role of the marketer is to influence buyers at the moments they are considering a purchase. But digital platforms and, more pointedly, social media have spread those moments over wider and wider areas, introduced unexpected advisers from unlikely sources, and managed to both contract and expand the consideration process, making it increasingly expensive for marketers to engage prospects and customers at the right times with the right message.
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Tags: change, cmo.com, jeff pundyk, mark dimassimo, marketing
Happy short week! Enjoy this week’s social updates!
1. Leaked: Myspace Master Plan to Relaunch as a Spotify Killer
2. Facebook Social Jobs
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Tags: facebook, mark dimassimo, mashable, social media, twitter
With the stage now set to reduce the restrictions on how privately traded securities can be marketed, there’s a very real concern that unsophisticated investors can be mislead by advertising for risky or even fraudulent investments.
Concerned opponents of the change conjure up images of billboards, TV ads and telemarketing calls touting high-risk investment opportunities to the unsuspecting masses. Yes, dishonest and unethical marketing happens, and sometimes it even works. Neither is unique to financial services. (more…)
Tags: advertising, change, hedge funds, mark dimassimo, marketing
If you want to see why growth-stage companies have such an advantage, read this little post from Seth Godin about the values of decision-makers in larger organizations: (more…)
Tags: business, change, growth, mark dimassimo, seth godin
Learn how to turn your online presence into an analytic guide to making smart marketing choices in an article our colleague Jeff Pundyk wrote for CMO.com.
Jeff has spent his career creating digital content aimed at professional audiences, most recently at management consulting firm McKinsey & Co. Now he’s teamed with DIGO Brands – as you know we’re a full service agency with deep B2B roots — to help our clients use digital to connect with clients, prospects, and recruits in a richer, more sustainable way.
Tags: change, cmo, jeff pundyk, mark dimassimo, marketing
My earliest memories involve shops. My grandparent’s beauty salon. My paternal grandfather’s clothes factory. My father’s laboratory. Thomas Edison’s workshop, just a short walk from that beauty salon in Menlo Park, then and now part of Edison, New Jersey.
I remember the statuettes lined up – all the awards my Grandfather had won for his hairdressing – so that they could be noted or admired by patrons on the way down into the salon proper. My grandfather was the old master by then. The awards seemed dusty and old to me. Something about the salon seemed forlorn. Old ladies flying down from Canada to have their hair done by the one man in the world who they trusted to do it right (more…)
Tags: advertising, change, hair salon, mark dimassimo
Q: Let’s start with the name. Proove.
A. Proove is our twist on prove, which is a value we live by. It is a hard word for some people to commit to…I mean it is quite a word to live up to. That’s why I like it. It says everything we are: accountable, actionable and measurable. And we’re willing to prove it, not just say it. We live and die by our performance, and we’re willing to commit, right there in the name — in the very first thing you learn about us — to standing behind our work. And the extra “O”, that’s because it’s not all science. There’s some magic required too. Some art.
Q: Accountable, actionable, measurable. Can you tell me more about how you do that?
A: What got me excited and challenged about Proove is how we can not only provide service but also drive differentiation. Here is an example: our reporting that we deliver to our clients is robust, but we’ve taken it a step further. We look at factors outside of paid media that could potentially impact media performance, which typically leads to unique insights into our clients business. It’s about the story behind the numbers, the real story. We believe in numbers but we want to go beyond the numbers and offer actionable analysis.
Q: The media landscape is changing so fast. There’s the rise of social, the ever-changing world of SEO, new media outlets, shifting demographics, the rise of mobile and other connected devices and on and on. In the face of all this and more, how should a marketing executive view the planning process?
A: The planning process doesn’t change, but the consideration set when evaluating media channels certainly does. A key piece to staying on top of the landscape is to be aligned with the latest technological and targeting advancements that are being introduced. I don’t want to tell a client that he or she should be doing social, SEO, mobile, etc., just based on content — that was what happened 1-2 years ago and agencies are still making these broad recommendations. I want to tell the client that he or she should have media presence across mobile, social, etc., aligned with relevant content & with “X” level of targeting across these tactics. The cutting edge targeting advancements is what is exciting and what to pay attention to. The planning process will stay the same as the landscape evolves, but targeting is what is truly evolving. We develop a matrix of channels, targets and understand how they work together in an integrated fashion. It’s not just the channel that changes but the messaging needs to be aligned both for that channel, for the target and for the way the channel fits into the target’s life.
Q: You spent many years working at some of the world’s biggest agencies. Why did you start Proove with DIGO Brands, a mid-size firm?
A: Large agencies have their own model, which works for certain clients. I am excited about being at a mid-size agency because we are able to respond to our client’s needs with more nimbleness, flexibility and speed. In my first few months here, I’ve witnessed many examples of creative work, problem solving and innovation happen much faster than the large agencies. I’ve seen things that take literally 6 months at a big agency happen here in a matter of a couple of weeks. At a firm of this size, we’re able to bring our best minds to the table and to think proactively about the client’s business, not just their media. It’s a completely different mind-set and level of customer service.
Q: What keeps you up at night?
A: There is a popular advertising phrase that goes: “half the money I spend on advertising is wasted; The trouble is, I don’t know which half”. Proove is about putting that cliche to rest. We are here to eliminate the waste and being able to show the client exactly what happened. We’re not offering guess work. We’re offering to Proove it.
Tags: adam lutz, digital media, media, proof
Research in Motion (RIM) co-CEO’s are stepping down. RIM stock has gone nowhere since 2008. Today, RIM’s (RIMM) market cap is $7.74B. Apple’s (AAPL) market cap: $391.88B. Which means that Apple is 50 times more valuable than RIM! (more…)
Tags: change
By Mark DiMassimo Founder and Chief of DIGO.
You can take the elephants and the dinosaurs – I like the Cheetahs.
I’ve spent the better part of my career working closely with leaders of innovative, fast-growing midsized organizations. I’ve coined a term for these leaders and their companies – I call them “Cheetahs.”
It is a privilege to be able to work intimately with these visionaries. Every working day is like going to the school of my dreams. As a young man living in Paris in the 1920s, (more…)
Tags: agency, book, change, cheetahs, digitalatspeed
You have to try on shoes. So who’s going to buy them online?
Turns out the answer is “a lot of people!”
Zappos earned trust and a lot of loyal customers by taking the cost and risk out of ordering shoes online. (more…)
Tags: change
One of the wonderful things about agency life is that you get to learn from so many smart clients. When it comes to luxury marketing, I’ve had the best seats in the house. Dom Perignon, Moet & Chandon, Mikimoto, Van Cleef & Arpels, The Plaza Hotel, Fairmont, Jumeirah, Starwood Preferred Guest, Paul Stuart, Lotus… Coach. (more…)
Tags: change
We build brands in order to help companies grow.
Tags: ad campaign, change, DIGO, media planning, positioning
Throughout our 15-year history, and for ages before the word became a cliché, we’ve been noted for our ability to create “buzz,” or extended excitement, presence and word-of-mouth regarding a product or brand. This is the kind of advertising you don’t pay for: it’s based on people’s inherent need to share information because doing so makes them feel validated, inspired and unified.
Certain people naturally function as brand advocates, and our job is to inspire and guide these “influentials.” At DIGO, this responsibility doesn’t fall to one department or specialty—it’s a company-wide mission that will be the goal of everyone on your team.
DIGO’s buzz and social marketing services include:
- Social Marketing Audit
- Social Marketing Kick Start
- Social Media Planning
- Social Media Integration
- Social World Mapping
- Brand Buzz Monitoring
- Metrics & Analytics
- Content Creation
- Multiplatform Technology & Development
Tags: buzz, DIGO, marketing, Services, social
Which touch point of your brand does your customer encounter first? A name, a sound, a color? They’re all part of your brand identity. Good design is the brand made tangible: it’s bought, sold, eaten, worn, heard, held. DIGO offers all the disciplines required to launch, relaunch and strengthen brands, including naming, logo design, collateral design, 3-D and environmental design, service design, product and packaging design, and fully implementable, media-ready, corporate identity system design.
Tags: brands, Design, DIGO, Services, social
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