/digobrands
@digobrandsSuddenly, Everyone’s Apologizing.
Is it the era of the mea culpa for marketers? Could it be that, forced to start a conversation, some marketers have learned that they have some apologizing to do?
In rapid succession, McDonalds, American Express Open and J.C. Penney have all joined the mea culpa trend.
Here’s the story, and a few thoughts on where, when, how and how not to apologize.
J.C. Penney just launched this video on Facebook, under the theme JCP Listens.
It was a good idea to start the conversation, a good idea to listen, and a very, very bad idea to go beyond the first couple of lines of this treacly video.
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Friday Reads – 11/18/2011
A weekly post on some of our favorites from around the Web.
This week’s topic: Google+ Brand Pages
Match Words and Pictures
Talking things out can be a time waster. Especially when we imagine that once we agree on the words that all is solved, never suspecting that the pictures in our heads are not the pictures in other people’s heads. One of the most useful things we do with clients is simply to match words and pictures.
This simple process is so rare and such an effective shortcut to better communication that I would seriously recommend it to relationship counselors for serious consideration! (more…)
Friday Reads – 7/29/2011
A weekly post on some of our favorites from around the Web.
This week’s topic: Brand Driven Growth
LOVE YOUR BRAND
People want to commit to things that give their lives meaning, but of course people fear committing to things that will fail to return the love. Many institutions have done just that, leaving people with a lack of faith in any organization. So today, the dream seems to be of “passive income,” “the 4-hour Work Week”, the billion-dollar exit, (more…)