Every Touchpoint Matters.
Just wrote the welcome message for our DiMassimo Goldstein employee Intranet. Thought I’d share:
Welcome to the Growth Agency Network.
If you only remember three words, remember these: EVERY TOUCHPOINT MATTERS
In the center of you there is a double helix of DNA that sets in motion who you become. Clip a fingernail and this same code is there.
In the center of every experience is the truth of the brand. If the reception desk is boring, the brand is boring. If the invoice has no charm, the brand has no charm.
An inspiring receipt. A stylish notepad. A creative collection letter. A box with spots. A one-page owners manual.
Empires have been built on such small things as these.
If it is, it is a part of the brand.
Brand. Driven. Growth. That’s four, five and six. That’s how we do it.
Banner, hang-tag, balloon. Truck to television commercial. If we can do it, we can make it deliver the brand.
Here we tend to these individuals we call brands. We grow and evolve them. And we can tell you what is in the fingernail, before you clip it. (more…)
