Brand is CEO's and CMO's top priority again.
According to Gartner, top management agrees that brand strategy is the single “Most Vital Marketing Capability.”
Let’s do an Inspiring Brand Idea Workshop and accelerate your brand-driven growth.
We’re a brand planning agency built for a performance-hungry world.
We’ve helped hundreds of clients discover the inspiring idea that organizes and drives growth.
The brand idea is the #1 performance driver.
While the trend of performance marketing is toward AI automation, brand becomes the sole strategic advantage.
I’d be honored to talk with you about your brand.
It’s amazing what one workshop can do.
You know where to find me.
Let’s face it, we live in a world of behavior gone wrong.
Some see imminent apocalypse.
I see plenty of work for behavior change marketers and designers.
Opioid Crisis. Digital addiction. Inactivity. Unhealthy eating. Rising oceans. Uninspiring workplaces.
Pick your target. Go.
The problems that the world faces can only be solved with Behavior Change marketing and design. Growth and business success are behavior change marketing problems.
Growth problems can only be solved by behavioral solutions.
The process of behavior change marketing is simple. Determine the key performance indicators that support the growth theory for the business. Identify the behaviors that lead to those KPIs. Analyze the key behaviors along the customer journey, identifying gaps, drags and blocks.
Prioritize your design interventions. Describe the experience that will most likely transform behavior into habit for this brand.
Create experiences that will inspire action, informed by the vast store of behavioral science outcomes and deep direct response and interactive design testing experience.
Relentlessly test and optimize.
Grow a business. Build a brand. Change the world.
Let’s go, Behavior Change Marketer!
Learn more about Behavior Change Marketing by signing up for The Change Agent’s Cookbook for 2019: http://ow.ly/f1ms30nm1BL
Branding is the process of building a coherent and distinct pattern of associations in the mind of a target audience.
When I say, “Apple,” a whole world of associations come up. When I say “Microsoft” a different world of associations come to mind. To the extent that both bring up associations, they have been “branded.” To the extent that those associations are clear, distinct, and helpful, they have been successfully branded.
Branding firms use culture, product, image, design, sound, voice, language, price, service, entertainment, celebrity, fashion, and interaction – an extremely broad range of tools – to build the brand. Today, the mission of an organization and the meaning of being associated with that mission is important to many people as well.
Too often, branding is associated with much more limited objectives. For example, logo and visual identity standards. While these are key tools for branding, they alone don’t create the brand.
Very often, when people use the word “brand” they are referring to what the company thinks and says about itself.
But brand is what other people say about you when you are not in the room. Brand is about what your audience feels about you in their heart of hearts. Your brand is not what you tell people it is, your brand is what people tell people it is. What you say is just your attempt to affect that understanding.
Today, brands are built by great products and services, first and foremost. In a world of online reviews, advertising and spin cannot trump a predominance of bad experiences. Not everyone, but your target audience must be delighted.
“Your brand isn’t what you tell people it is. It’s what people tell people it is.” – Mark DiMassimo
There was once a man who refused to give up smoking until it was proven beyond a shadow of a doubt that smoking caused disease.
He didn’t live long enough to see the proof.
Today, there are direct (digital, mobile, SAAS, subscription, e-commerce, club…) marketers who refuse to improve their marketing success with an insight-driven multi-channel strategy until the perfect attribution model has been developed.
Every day, another one is buried by a marketer with a more reasonable measure of proof.
Is overall marketing efficiency your ultimate measure? Is making one dollar of marketing spend return two or three or four times as many customers your objective?
If so, you are an optimizer.
If you prefer perfectly attributable though small gains in discrete channels, then you’re an incrementalist.
Optimizers eat incrementalists for lunch.
Sometimes, in very big places, incrementalists work in the middle of a pyramid with optimizers at the top. Even so, they can only swim so far up before they hit a ceiling. Too late, they find that the open market is not a very friendly place for an incrementalist.
Why do incrementalists do it to themselves? Is it because they are trading upside for certainty? Is being sure more valuable to them than being successful? Is being right worth more to them than results?
Or did they just swallow a less intelligent idea of what it is a marketer is supposed to do?
Well … enough musing about the incrementalists, much as I would like to convert as many of them as possible to a life of success beyond explanation.
We are for the optimizers.
We think we’re free, but we have habits. Our habits are tyrants. They dominate us. Hard as we may try, we can’t get free of habits, we can only build new ones. And we only feel “free” when we’re dominated by habits that empower us.
So, freedom is an addiction.
I help people form more inspiring, more empowering habits. I help marketers make more inspiring decisions, so they can help more people form more inspiring habits.
I’m Freedom’s Pusher.