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A Day in the Life of an Operations and Finance Coordinator

At DiMassimo Goldstein, every member of our team plays an important role in bringing our clients’ ideas to life and helping them inspire action.

“A Day in the Life” is a new blog series that shines a light on the many faces behind our agency and the different roles that we each play, showcasing the creativity in every corner of our office.

This week’s post provides a glimpse into the daily routine of  Operations and Finance Coordinator at DiMassimo Goldstein, Hannah Mardini!

I wake up in the morning feeling like P. Diddy.

JK.

In truth, my alarm blares angrily at me and I slam my finger down on the SNOOZE button. Finally, after a couple more angry prods from my alarm, I am up and getting ready for work at DiGo.

Cue the montage of getting dressed, frantically brushing my teeth, applying a bit of mascara, and grabbing my bag. A short drive away is the Riverside train station where I take the 8:08 (as long as it’s not late) and arrive in New York, New York at 9:00 a.m.

The subway can be a pain, so we’ll skip that part.

At last, I arrive at DiGo.

I genuinely enjoy where I work, which is something a lot of people don’t have the luxury of saying. I work on both the Operations and Finance teams, starting as a tiny, naïve intern and becoming the full-time, full-fledged employee I am today. It’s incredible to think that a few short months ago, I had no idea where I would be – now I am working at an agency that Inspires Action in New York City.

In Operations, I’m at the forefront of all renovations and major agency changes from birth to life. When I was just starting out, at first, it was overwhelming! The agency relies on my team to create change that is not only efficient, but benefits everyone and allows them to work more cohesively. But hold on to your hats, because while it might be daunting to think about, creating that change is an amazing and fantastic thing to experience.

As an example, there was a large discussion for a better communication method between team members. People were using different methods with different people and there was no streamlined channel, leading to confusion and general discomfort because of all the channels being used. (Insert the amazing ops team here!)

Over the course of a couple months, after meetings and streamlining and planning, the Google Drive was chosen as the medium to go forward with. It is where all team members can connect and share documents and media with clients and fellow members in one cohesive hub.

Over the course of a couple more months, after meetings and streamlining and planning, the moment had come – the rollout itself. Our tech support staff was assembled…. the Creative Lounge was equipped for an agency-wide meeting… and a hush fell over the room as the reps from tech support began the meeting.

Myself and the ops team were a bit nervous for this part. It was all finally happening! (Quick shout-out to Deb! You were amazing!)

Which brings us to today, where I can look back on everything with a feeling of pride. Already the Google Drive has impacted team members across the board. The Google Drive helps people connect, communicate, and inspire each other on a daily basis. Being a part of something greater than yourself is something I and everyone at this agency strive to do every single day and the fact that I could play a greater part in making this happen is absolutely wonderful.

Where I used to be overwhelmed, now I see an opportunity. Where I once didn’t have a clue, now I can solve the mystery. Where I once thought I was alone, I now have a kick-ass team at my back. (Another quick shout-out to Desiree, Bertin, Chayenne, and Maham!) My team consistently challenges and helps me to get better, work things out, investigate, and act. I owe so much of what I’ve learned to working with such a close-knit, inspiring team, and I am grateful that I get to work with them each and everyday.

After each day, I try and think about the bigger picture of my role here at DiGo. Even though the every-day minutiae can get exhausting, I think about the friends I’ve made here and how the work I do impacts them and the clients they work with on a daily basis. After this reminder, it’s back to Grand Central, back on the train, and back home to reset for the next day.