Today is your day.
You’re off to great places.
You’re off and away.
Out there, things happen,
And frequently do,
To people as brainy,
And footsy as you.
When things start to happen,
Don’t worry, don’t stew.
Just go right along,
You’ll start happening too.
Just step over things
That stick to your shoe
That weigh down your wings
And mess up your do.
Your briefs should be brief,
Small words straight on through,
No jargon or grief,
Just Why? What? and Who?
Oh, you’ll be of great use
Every word that you say
If you write like Dr. Suess,
And not Seuss, M.B.A.
How much do you care about client success?
A hint: If you’re not sacrificing, you don’t care enough.
90% of what we do to help our clients succeed, you will never hear about. We do it because we care. We do it because we are obsessed with client success. We do it because it’s more fun and more inspiring to have successful friends.
There are things we do for which the client should get all the credit. They do. We have a few terrific clients for whom we do exceptional work, but whom we can’t talk about. We don’t.
Everything we do is a collaboration, and the success of the collaboration is the client’s success. A significant part of what we do, we do when the client is between jobs. There is no bill. There is no expectation of future gain. You’ll never hear a word about these services, unless you happen to be one of those clients.
I hear Nordstrom stories and Zappos stories and I think… if only people could hear our stories, they would be even more amazed… but discretion is one of the most important commitments we make to our clients.
Client success isn’t the same as “customer success.” It’s not just about being happy with our product. Client success is client success and fulfillment in career and life.
We are obsessed with client success.
We can help people change their decisions and habits in ways that empower and delight them.
We combine the findings of behavioral economics, mobile clinical interventions, persuasion design, direct marketing, CRM, and decades of A/B split testing and optimizations into an integrated practice of behavior change marketing.
This video of our Chief recapping his time at the Yale Behavioral Economics Intensive dives into the topic in greater detail:
Want to learn even more about Behavior Change Marketing? These articles are a great place to start:
Behavior Change Science Update: Moral Reframing
What’s different about the one-in-a-thousand organization that thrives and outperforms? That builds a brand and inspires a movement?
Inspiring Action Brand of the Month: Duolingo
If you and your team are trying to build an inspiring action brand, or know anyone else who may find this helpful, feel free to share this amongst them. If you want to join the conversation yourself, reach out to us on twitter, we’d love to hear from you.
“The reality is that good agencies are a dime a dozen. But great agencies – the kind that transform the way we see, buy and experience things – are few and far between. The World-Changing Agencies described below deserve credit, because what they do each and every day moves the market and improves people’s lives for the better. Their passion and purpose, their goals and strategies, their mediums and messages, encourage each of us to step back and see the bigger picture.
World-Changing Agencies encourage people to think twice before they buy. Through their work, we can redefine ourselves:”