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Tag : Inspiring Action

Inspiring Action Podcast With Paul Butler

Even if you’re not in love with your planet or passionate about conservation and even if you’re annoyed by organizations that change the world for the better, this edition of the “Inspiring Action Podcast” is for you. Paul Butler is the senior vice president of global programs for Rare, an innovative not-for-profit organization committed to inspiring change so that people and nature can thrive.

Over the course of forty-five riveting minutes, Butler tells host Mark DiMassimo how his lifetime passion became his profession when a 6-month voyage to St. Lucia evolved into a 12-year mission. That mission – to save a species – led to an adventure you’ve just got to hear!

 

Think Outside In

Key #5 of 10 to Inspiring Action: 10 Keys to the Future of Marketing. Download our summary poster of the 10 Keys here.

Imagine you’re marketing a limo service and you get Uber’d.

Or you’re trying to put travelers in hotel beds and you get Airbnb’d. You run a car dealership and you get Tesla’d. You’re a travel agent, a financial advisor, sell insurance, or – heaven forfend – you publish the yellow pages!…

I know real people in these situations, and I can tell you this about every one of them:

They never saw it coming!

But Nike saw it coming. Starting with their own brand story, they got ahead of change. Nike didn’t see themselves as an athletic shoe company – they saw themselves as a company that inspires athletes. While other athletic wear companies may have seen the coming age of wearable computing as irrelevant, Nike saw it as an opportunity to inspire. In creating Nike Plus, they got ahead of the curve and developed a way to get to know their customers like never before.

You don’t have to BE a new economy business to WIN in the new economy. You just need an inspiring idea that guides you, and you need to be able to connect that idea to better experiences for your customers. American Express (founded 1850) has done it, reinventing the core of their customer relationships many times over. JetBlue (founded 1998) has done it. Apple (founded 1976) is most certainly doing it.

We call these companies Inspiring Action brands. They share a common point of view. They see things with their customers’ eyes. They know what the people they serve aspire to be and do. They know what their devotees love about themselves with them. They’ve mapped the customer journey and have found ways to intercept and change behavior.

You are what they do.

Your audience is just people trying to inspire action in themselves. If your service works better, you win.

Think Outside In. It’s really that simple and that challenging. Understand your inspiring idea from your customer’s point of view. Map the journey and work out effective ways to change behavior and create new habits.

 

Inspiring Action Podcast with Leslie Dukker Doty

Leslie Doty was the marketer behind the legendary Citibank AAdvantage Card campaign that won the top Account Planning Group Award, a Gold Effie, and was recognized by the Loyalty Marketers Association as the campaign of the decade. That campaign, created with creative director, Mark DiMassimo, was the seed that helped launch DiMassimo’s fledgling agency, nearly two decades ago. The journey of discovery to the inspiring idea behind that campaign was the seed from which the Inspiring Action approach that Doty and DiMassimo share has grown. As colleagues and friends, Leslie and Mark have achieved many things as partners in inspiring action. Fast forward 19 years and the agency that Leslie undoubtedly helped take liftoff has long since named a conference room in her honor, and what better title for the plaque than the “Leslie Doty Dukker Center of Inspiration”?

Leslie’s extraordinary resume includes stints as the Senior VP at MasterCard Advisors, Managing Partner of DiMassimo Goldstein, Corporate Vice President at CVS health, and now as the Chief Marketing Officer and President of Reader’s Digest Consumer Services, Inc.

In this very special episode of the “Inspiring Action Podcast”, Leslie and Mark revisit their time working on Citibank’s AAdvantage card, an experience that both call transformative in their careers. Listen in as Leslie tells Mark about the defining moment in her career when she became a marketer, and how a great insight can turn into an award winning campaign.