Agencies are split. They are bifurcated, balkanized.
Advertising from sales promotion. Creative from media. TV from digital. Brand from business. Consumer from B2B. Social from experiential. Strategy from execution. Content from Identity from Innovation.
Each responsible for their deliverable. None accountable for the client’s success.
And paid to treat decision makers as if they’re split too.
Rational vs. emotional. Buyers vs. brand users. E-mail responders vs. mobile app users.
But decision makers aren’t split. They’re whole human beings. Hearts and minds together. Real people who think for themselves and are susceptible to social influence as well.
Whole people who respond to whole brand experiences. Amazing, coherent, inspiring brand experiences that move them to engage, to hope, to trust, to desire, to share, to dream, to buy and to bond.
The experiences you create, and the purpose and meaning behind them, are what people talk about. They share, rate, report and buy experiences, and as they do, reputations are formed.
We have lived on the split side, worked in those agencies, large and small, every one of us as experts in our own silos, cut off from the whole.
We each chose the whole brand experience. The integrated, cross-trained team. The challenge of collaborating with the client to create the whole solution.
Here we are gladly accountable for the deliverables, but equally we are anxious to share accountability for your reputation, your brand and your growth.
We help our clients inspire people to make more inspiring decisions and form more empowering habits, connections and partnerships.
We work to be worthy of that whole partnership, and we’re as proud of our results as we are of our work.
Because today, your brand isn’t what you tell people it is. Your brand is what people tell people it is.