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The CMO.com Interview: Amway CMO Candace Matthews


In 2007 Amway was a global, $6 billion company nearing 50 years in business. Known as a leader in multilevel direct selling, the company had nearly 3 million distributors in about 100 countries. From the outside, the company would certainly appear to have been doing plenty right.

Yet, as it prepared for the 50 anniversary, Amway undertook a massive transformation program, one designed to make the company more consumer-focused and performance-driven.

Enter Candace Matthews, as the company’s new CMO. Matthews brought marketing credentials from such major CPG brands as L’Oreal, Coke, P&G, and General Mills. As Matthews set out to bring marketing to a distribution-centric company–seeking the balance between the company’s strengths and new disciplines–consumers were busy redefining direct selling through digital. Amway’s transition and the rise of digital became closely connected; Matthews discovered that Amway’s core strength–its deep engagement with its distributors–matched the emerging ethos of digital marketing.

“My job was not to transform us into a CPG company, but to bring the discipline of CPG to our business model,” Matthews said. “It was two steps forward, one step back. Bring people along and make sure they understand it before you go to the next step.”

Read the full interview here.

A few social media highlights to start your week…


Here’s the social media update for the week!

1. Twitter Introduces Vine for Creating GIF-Like Looping Videos

2. Not a Hoax: Facebook Might Have to Give You Ten Bucks

3. 3 Ways Facebook Graph Search Could Transform Recruiting

4. Why Do Instagram and Facebook Want to See Your Photo ID?

5. Taco Bell Pulls Ad Following Twitter Complaints

6. Viral Videos:
YOLO– The Lonely Island (ft. Adam Levine & Kendrick Lamar)
Viral Video Recap
Why, Why, Manti?

DIGO Brands FreshDirect in Four New Radio Spots.


The process of grocery shopping still leaves, for most of us, a lot to be desired. Online grocery delivery makes the shopping part painless, but the first question people ask when faced with that proposition is “But will I get the same quality?”

With FreshDirect, they’ll actually get better quality than what they would get at the store. So we had a quality story to tell, but needed to reinforce convenience at the same time. And of course we needed a campaign that could tell that story in outdoor, print, digital, and – for launching new markets, especially – radio.

The big idea is bold and simple: Grocery Shopping Perfected. Because FreshDirect delivers the quality you want for your family, and the convenience you need for yourself. We brought that idea to life through tongue-in-cheek, idyllic vignettes as a way to talk about both quality and convenience, and to connect with busy parents by poking a little fun at the modern myth of the perfect parent who magically has the time and energy to do it all, and do it perfectly.

These spots will be hitting the airwaves this week.

Learn To Partner.


Jeff Pundyk, CMO.com

In my last post I suggested that one way to let new ideas in was to partner with those who have capabilities you admire. Partner to learn, I said. But there’s a precursor that I should have mentioned. Before you can partner to learn, you must learn to partner.

I used to think that partnership equaled risk. Partners meant more conflict and less accountability. My rule of thumb was to limit partnerships and, when I did partner, to limit the number of players–and then to manage them to within an inch of all of our lives.

And, as a result, I got exactly what I feared most: partners who did not act as a team and who often left their best ideas for somebody who would appreciate them more.

I had to learn how to partner, but before that I had to understand why I was partnering in the first place. Let’s start there. Why partner? Because you have no choice. There is just too much specialized expertise needed to stay current. Because opportunity and expectations are changing too fast to develop all the skills needed in-house. Because the demands of anticipating and managing transformation are immediate. Because there is no single solution to the problem at hand. Because understanding an array of technologies opens new options. And, because if you go in with the right attitude, you’ll learn something significant, get a much better outcome, extend you network, and maybe even have some fun. Read the full article here.

A few social media highlights to start your week…


Here are your social media hits for the week. Enjoy!

1. The White House Live-Tweeted Obama’s Inauguration

2. Instagram Is About to Start Sharing Your Data With Facebook

3. Target Skips Super Bowl Ads to Go Mobile

4. Call Friends for Free With Facebook’s Messenger App

5. Diane Von Furstenberg Donates Eye Care for Pinterest Repins

6. The Manti Te’o Lesson: We Are All Catfish And in related news: Create a Fake Girlfriend on Facebook for Just $39.99

7. Viral Content:
Jennifer Lawrence Mocks Her Competition on SNL
Google Glass (And Sergey Brin) Ride the NYC Subway

A few social media highlights to start your week…


Sorry for the delay on the update this week, but there was a big announcement from Facebook today that we were waiting to include. Enjoy!

1. Facebook Introduces ‘Graph Search,’ New Search Engine

2. New Myspace Opens to Public Riding Timberlake’s Coattails

3. Samsung Was Top Brand on Twitter During CES2013

4. Twitter, Hollywood Flip for Bill Clinton at Golden Globes

5. First Prison Issue Polygraph Test Posted to YouTube

6. Mark Cuban Fined $50,000 for Tweet

Viral Videos:
Will and Kristen Know Their Nominees–Golden Globes
Jodie Foster at Golden Globes— Cecil B. Demille Award
Dog Teaching Puppy to Walk Down Stairs
Ain’t Nobody Got Time For That (autotune remix)